Concierge Pediatrics (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information, including Protected Health Information (PHI). This Privacy Policy outlines how we collect, use, and safeguard your information when you visit https://myconciergepediatrics.com or engage with our services. Our practices comply with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email, child’s name and birth date, etc.
- Protected Health Information (PHI): Medical histories, treatment notes, lab results, appointment records, or any information related to past, present, or future physical/mental health and healthcare services.
- Technical Data: IP addresses, device/browser type, site usage data collected through cookies or analytics tools.
2. How We Use Your Information
We use your information, including PHI, for:
- Providing medical treatment and care.
- Scheduling and managing appointments.
- Billing and payment processing.
- Communicating health-related information.
- Improving our services and patient experience.
- Complying with legal and regulatory obligations.
3. How We Share Your Information
We do not sell your personal or health information.
We may disclose your PHI under the following circumstances:
- Treatment, Payment, and Operations (TPO): To healthcare professionals involved in your care, billing providers, and internal administrative purposes.
- Authorized Individuals: Only with your explicit written consent.
- Business Associates: Vendors performing services (e.g., billing, EHR, IT). All business associates are bound by HIPAA-compliant contracts.
- Legal Obligations: If required by law, court order, public health reporting, or law enforcement.
4. Your HIPAA Rights
You have the right to:
- Access your medical records.
- Request an amendment to your records if you believe they are incorrect.
- Receive a copy of this Privacy Policy.
- Request restrictions on how your PHI is used or disclosed.
- Request confidential communications, such as using an alternate address or phone number.
- Receive an accounting of disclosures for certain types of disclosures made without your authorization.
- File a complaint with us or the U.S. Department of Health & Human Services if you believe your rights have been violated.
5. Safeguards to Protect Your Information
We implement physical, administrative, and technical safeguards to ensure the confidentiality, integrity, and availability of your information. This includes:
- Secure servers and encrypted data transmission.
- Role-based access control to patient data.
- HIPAA-compliant third-party tools and software.
6. SMS/Text Messaging
By providing your phone number, you consent to receive text messages related to appointments and patient care. Message and data rates may apply. You may opt out at any time by replying “STOP”.
7. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
8. Changes to This Policy
We may update this policy periodically. Changes will be posted on our website with the effective date updated accordingly.
9. Contact Us
If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at:
Concierge Pediatrics
1520 Old Northern Blvd, Roslyn, NY 11576
Phone: (516) 514-7337
10. Notice of Privacy Practices
We also maintain a separate HIPAA Notice of Privacy Practices that more specifically outlines your rights under HIPAA and our legal duties. You may request a copy at any time by contacting our office.